Supervisor of Client Services – Domestic Violence Project

DVP seeks a full-time Supervisor of Client Services with 8-12 years of professional experience to join a passionate team of attorneys and advocates helping survivors of intimate partner violence and their children gain safety and independence. The Supervisor will help oversee DVP’s Advocates, working within a trauma informed, legal-psychosocial framework. The ideal candidate has experience managing a team, thrives working both independently and collaboratively, and has a passion for providing innovative and human-centered programming.

About DVP

The Domestic Violence Project (DVP)’s mission is to help survivors of intimate partner violence and their children live free of violence and abuse, marshalling the combination of legal and advocacy services necessary to secure justice and a dignified quality of life. We consider intimate partner
violence – regardless of gender, sexual identity, religion, immigration, or other status – to be a human rights violation. We serve an average of 1,600 survivors annually across all five boroughs of NYC through our comprehensive direct services (legal representation in family law and immigration
matters, and advocacy case management), plus an additional 1,000+ reached through community outreach, education, and clinics. The Client Services team specializes in advocacy for survivors including in matters of housing, emergency shelter, criminal justice, civil legal, and public benefits; as well as holistic supports including empowerment groups, Know Your Rights workshops, and direct assistance.

Job Responsibilities

The Supervisor of Client Services will report to the Director of Client Services and is responsible for the following:

  • Supervise a team of full-time advocates; Train newly hired staff; Help facilitate weekly team meetings.
  • Train and manage seasonal interns and volunteers.
  • Oversee the client intake process received through DVP’s warmline voicemail and email messages to ensure timely responses, including managing assigned staff and volunteers.
  • Stay up to date on the criminal, civil, and community-based services available to survivors.
  • Build and foster relationships with relevant providers to increase access for survivors through warm referrals.
  • Collaborate with the Director on annual program planning; Help to oversee effectiveness of all advocacy and case management services.
  • Facilitate client workshops and groups.
  • Conduct external outreach, education, and know-your-rights workshops to communitybased organizations, City Council member offices, and more throughout New York City and virtually.
  • Maintain organized and accurate records of case files and documentation of services; report on statistics and funding requirements as needed.

Requirements and Qualifications

  • 8-12 years of professional experience, including supervisory experience.
  • Fluent in Spanish or another community language preferred.
  • Knowledge and understanding of intimate partner violence and trauma.
  • Proficiency working with individuals of diverse backgrounds and lifestyles
  • Ability to work with clients in a sensitive and trauma-informed manner.
  • Strong organizational and administrative skills.
  • Demonstrated ability to work independently and as a team member.
  • Exceptional interpersonal, speaking, and writing skills and the ability to apply these skills in diverse situations.
  • Must be able to travel between boroughs.
  • Interest in working within a multi-disciplinary legal framework.

Salary and Benefits

  • The salary range for this position is $75,510 – $82,727, commensurate with experience. The Urban Justice Center offers a robust benefits package including:
  • Medical Insurance available on first day of employment
  • Dental Insurance
  • Eye Care Reimbursement
  • Employer Retirement Contribution
  • Pet Insurance
  • Generous Vacation and Personal Time, including 4 weeks vacation, 5 personal days, and 1 week paid time off during annual office-wide holiday closure; early release summer Fridays and before federal holidays; day after Thanksgiving; birthday
  • 12 paid sick days
  • Flexible spending account
  • Commuter Benefits
  • Gym reimbursement program
  • An organizational culture valuing employees’ work/life balance

DVP is currently operating on a hybrid schedule: for this position, main office days are Tuesdays, Wednesdays, and Thursdays, with exception of client accompaniments, outreach, etc. Hybrid schedule may change upon needs of program. Office hours are 9am-5pm, with occasional evenings required.

To Apply

Please submit a (1) cover letter, (2) resume and (3) references via email to Maria Martinez, Director of Client Services, at Please write “SUPERVISOR OF CLIENT SERVICES” in the subject heading.

We regret that due to high volume, we are unable to respond to inquiries and will only contact those candidates selected for consideration. Please do not contact us via telephone or fax. DVP is an independently operating division of the Urban Justice Center, a social justice nonprofit organization based in New York City. The Urban Justice Center is home to 12 social justice projects that operate independently but share the agency’s infrastructure, as well as a common commitment to finding innovative solutions to the problems of poor and vulnerable people.

The Urban Justice Center is an equal opportunity employer. People of color, LGBTQ individuals, and individuals with disabilities are encouraged to apply.

Contact Urban Justice Center

We welcome your questions and comments

Main Office

40 Rector St., 9th Floor
New York, NY 10006